This Privacy Policy explains how LOCAL ADS SDN. BHD. (Company No. 1241049-H) (“LocalAds”, “we”, “us” or “our”) collects, uses, shares and protects your personal data when you use Localads App (our mobile application) and this website (together, the “Services”). By using the Services, you agree to this policy.
1. Who we are
Localads App is a local marketplace app operated by LOCAL ADS SDN. BHD. (Company No. 1241049-H), a company registered in Malaysia and based in Kuching, Sarawak. The app lets you buy and sell nearby, claim vouchers, order from local stores, join the Partner programme, play games, and discover local events. If you have any questions about this policy or your data, contact us at localadsapp@gmail.com.
2. Information we collect
Information you provide
- Account details — name, email address, phone number, password, and (optionally) a profile photo. If you sign in with Google or Apple, we receive basic profile information (such as your name and email) from those services.
- Content you create — listings, ads, item photos and videos, descriptions, prices, reviews, and event registrations.
- Messages — messages you exchange with other users through in-app chat, and messages you send us for support.
- Transactions — orders, vouchers you claim, and delivery details such as a delivery address. Payments are handled by a third-party payment provider; we do not store your full card or bank details.
Information we collect automatically
- Location — with your permission, we collect your device location (including precise location) to show listings, deals and stores near you and to estimate delivery.
- Photos, camera and microphone — with your permission, we access your camera and photo library so you can add images and videos to listings and scan QR codes, and your microphone if you record audio or video content.
- Device & usage data — device model, operating system, app version, language, IP address, device identifiers, push notification tokens, and how you interact with the app.
- Diagnostics — performance and crash data used to keep the app stable and secure.
- Cookies & similar technologies — on our website, to keep the site working and understand usage.
3. Permissions we request
The app asks for certain device permissions. You can grant or deny them, and change them later in your device settings — though some features may not work without them.
- Location — to show what’s near you and estimate delivery.
- Camera — to take photos/videos for listings and to scan QR codes.
- Photos / media — to attach images and videos to your listings.
- Microphone — only when you record audio or video content.
- Notifications — to send you order updates, messages, and reminders.
4. How we use your information
- To provide and operate the Services — showing local listings, processing orders, redeeming vouchers, running the Partner programme, games and events, and enabling chat between users.
- To personalise what you see based on your area and interests.
- To communicate with you, including push notifications, service updates and customer support.
- To keep LocalAds safe — preventing fraud, abuse and violations of our terms.
- To improve the Services, fix problems, and develop new features.
- To comply with our legal obligations.
5. How we share your information
We do not sell your personal data. We share it only as needed to run the Services:
- With other users — your public profile, listings and shop details are visible to other users, and limited details may be shared with a buyer or seller to complete a transaction.
- With service providers who process data on our behalf, including:
- Supabase — app hosting, database, authentication and file storage;
- Google / Firebase — sign-in, push notifications (Firebase Cloud Messaging), performance monitoring, and Google Maps & Places for location features;
- Apple — Sign in with Apple;
- Fiuu (Razer Merchant Services) — payment processing;
- Cloudflare — chat infrastructure and media delivery;
- AI service providers — to generate content you request (see section 6).
- For legal reasons — where required by law, or to protect the rights, safety and property of LocalAds, our users or the public.
- Business transfers — if LocalAds is involved in a merger, acquisition or sale of assets.
6. AI features
Some features let you generate content (such as songs, videos or images) using artificial intelligence. When you use these features, the text, images or audio you submit are sent to third-party AI providers to produce your result. Please avoid including sensitive personal information in AI prompts.
7. Payments
Payments made through the Services are processed by our third-party payment provider. When you pay, you also agree to their terms. We receive confirmation and transaction details (such as amount and status) but do not store your full card or bank account numbers.
8. Data retention
We keep your personal data for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements. When it is no longer needed, we delete or anonymise it. See section 10 for how to delete your account.
9. Security
We use reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. How to delete your account and data
You can delete your LocalAds account and its associated personal data at any time.
When you delete your account, we remove the personal data associated with it. We may retain a limited amount of data where we are required or permitted to for legal, tax, security or fraud-prevention reasons; we keep it only for as long as necessary and then delete it. Deletion requests are normally completed within 30 days.
11. Your privacy rights
In line with Malaysia’s Personal Data Protection Act 2010 (PDPA), you have the right to:
- access and request a copy of the personal data we hold about you;
- correct data that is inaccurate or incomplete;
- withdraw your consent or limit how we process your data;
- request that we delete your personal data, subject to legal requirements.
To exercise any of these rights, email us at localadsapp@gmail.com.
12. Children
LocalAds is not intended for anyone under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
13. International data transfers
Some of our service providers may store or process data outside Malaysia. Where this happens, we take steps to ensure your data is treated in line with this policy and applicable law.
14. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and we will let you know of any material changes through the app or our website.
15. Contact us
If you have questions or requests about this Privacy Policy or your personal data, contact us at localadsapp@gmail.com.
